"Come at 5pm. At 5 pm, Go to counter no. 3, after that, Go to counter no. 6, and then, Go to the head office five-hundred miles away. Or come in the morning, Madame is not here, Sir has not come today, come day after tomorrow. Come on monday, Sorry we can't do it, zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz!" In short, the lovely experience in any government-run office.
Literally all government employees (except those in the top commanding positions) have this very lax air about themselves. They don't seem to be bothered if there were people in need of urgent (rightful) help. The common man, suffering by their disrespectful procrastination and 'sit-back-and-relax' attitude, is the joker of the game at the end of the day. He pays all his tax, this tax goes into these employees' (are they even fit to be given that term?) bank balances and, yet, they provide service as if they are doing the country a big favor. Be it the BSNL guys, Air India hostesses, airport staff, govt. college peons, sports authorities, traffic mamas, food distributors, etc etc etc etc etc (phew)
They trouble, irritate the human mind to such an extent, where you are either forced to abuse them, or resort to unfairly stuffing their pockets. So, if you don't believe in bribing, or don't have any influence, then God help you. Cause you are going to be tormented severely.
So, moving away from what is the current story, to what is the cause of this story? I mean, why the hell are these 'babus' such snoozes? I believe, the job security factor is at fault here. These lackadaisical tarts have no reason to compete for excellence nor do they have any pressures of performing under pressure. They're simply chilled out folks who come to attend a more mature version of kindergarten. Isn't that it? You don't do your job competitively, you don't perform, you don't respect clients, you sip your tea as if you were chilling out at a lounge when there are a hundred sweaty people waiting in queue desperate to get their work done, you openly take bribes, and yet, you do not lose your job. You have a retirement pension plan. You have insurance, rail tickets, and so many other incentives. Isn't this a faulty policy? Well, Home Ministry -Mr. Chidambaram- time you re-worked your policies and strategies. Cause the common man is simply getting suffocated! I can imagine.
At the bigger picture, this has held back the country's progress in many ways. Our governmental infrastructure and service is so pathetically poor! There needs to be serious revision of such frameworks and emphasis needs to be put on professionalism. For even if the bills, acts and provisions passed in the parliament are visionary, poor unprofessional implementing bodies just nullify the vision our politicians very miraculously show!